Shipping policy

We currently ship within Australia and to selected international destinations.

Orders are typically processed within 1–2 business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated delivery times are provided as a guide only and may vary depending on the destination, customs clearance, and local postal services.

International Shipping

We proudly ship our premium teas worldwide.

Please note that international shipping times may vary depending on your country and local customs procedures.

Customers are responsible for providing a complete and accurate shipping address. Treatea is not responsible for delays or delivery issues caused by incorrect address information.

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, VAT, GST, or other local taxes imposed by the destination country.

These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.

If an order is refused by the recipient or returned due to unpaid customs charges, any return shipping costs, customs fees, or related expenses will be deducted from any eligible refund.