Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us by email at info@treatea.com.au.  We will assist you promptly.

If your return is accepted, we’ll send you address where to return your package. Items sent back to us without first requesting a return will not be accepted. The cost of return shipment will be your own.

Due to the nature of food products, we are unable to accept returns or exchanges on tea products once they have been opened.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your order at info@treatea.com.au , We will be happy to assist you.

To help us resolve your request quickly, please include:

• Your order number
• Photos of the item(s)
• A brief description of the issue

International Orders

Shipping charges are non-refundable.

Customers are responsible for any customs duties, import taxes, or clearance fees charged by their country.

We cannot issue refunds for orders delayed by customs or refused due to unpaid customs duties or taxes.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@treatea.com.au.